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A humanoid robot and a human worker wearing safety helmets and vests stand in a high-tech factory, reviewing a tablet together in front of robotic machinery.
Just two colleagues talking shop — one’s made of metal.

What Are the Pros and Cons of Using AI at Work?

AI is no longer just a sci-fi concept — it’s already part of our working lives. From smart assistants to data-crunching bots, AI tools are changing how we work. But is that always a good thing? And what should we be watching out for?

This quiz looks at the real pros and cons of using AI at work. We’ll explore where it helps, where it struggles, and what humans still bring to the table (hint: quite a lot). You don’t need to be a tech expert to join in — just a bit curious about how work is changing.

Whether you're already using AI at work or just wondering what the fuss is about, this quiz will give you a useful, light-hearted look at the ups and downs of tech in the workplace.

1 .
What is one common benefit of using AI in the workplace?
It joins every Zoom call for you
It writes hilarious out-of-office emails
It helps automate repetitive tasks
It secretly makes coffee behind the scenes
AI is great at handling repetitive, time-consuming jobs like sorting data or scheduling. This lets employees focus on more meaningful or complex work.
2 .
What’s a risk of relying too heavily on AI at work?
Your computer might get an ego
Important human judgement could be overlooked
Everyone has to wear matching uniforms
AI might start charging hourly rates
AI can miss the emotional, ethical, or social side of decisions. If we rely too much on it, we risk losing the human judgement that's often needed in workplace situations.
3 .
How can AI improve customer service in many workplaces?
By handling simple questions 24/7
By complimenting people’s hold music
By offering life advice with every order
By replacing every human with a chatbot in a hat
AI tools like chatbots or virtual assistants can answer basic questions quickly and at all hours, which helps reduce wait times and improves the overall customer experience.
4 .
Why do some people feel uneasy about AI in hiring?
They're worried robots will judge their outfits
They think interviews might be conducted by Siri
They don’t want to learn how to spell “algorithm”
AI might carry over bias from past hiring data
AI used in hiring can reflect biases from the data it’s trained on — like favouring certain backgrounds or wording — which can lead to unfair outcomes if not carefully managed.
5 .
Which task is AI especially good at in most jobs?
Deciding who brings cake on Fridays
Organising surprise parties for the office
Sorting through large amounts of data quickly
Making polite small talk with customers
AI is designed to process and analyse huge amounts of data fast — much faster than a human can. This makes it ideal for spotting patterns, trends, and problems in the workplace.
6 .
What’s a good way to make AI tools more effective at work?
Combine them with human judgement and feedback
Let them run the office completely solo
Give them motivational posters and snacks
Ask them to take your place in meetings
AI works best when paired with human decision-making. Humans provide context, ethical awareness, and common sense — all things AI still lacks.
7 .
Why should workers learn about AI, even if they don’t work in tech?
So they can teach it to play office bingo
Because AI is showing up in all kinds of jobs
To impress people at dinner parties
Just in case robots start writing birthday cards
AI tools are being used in many industries — from healthcare to marketing to admin roles — so learning the basics helps people stay relevant and confident at work.
8 .
What’s one risk of AI generating written content at work?
It might write only in emoji
It demands a co-author credit
It insists on rhyming everything
It can sometimes get facts wrong
AI can sound confident even when it’s wrong. If the information it’s trained on isn’t accurate or up to date, it may produce content that includes mistakes or outdated details.
9 .
How can AI support better decision-making at work?
By flipping a coin, but faster
By always agreeing with your boss
By providing data and spotting trends
By holding long, thoughtful meetings with itself
AI helps teams make smarter choices by sorting through data, highlighting useful patterns, and suggesting options — but it’s still up to people to make the final call.
10 .
What mindset helps people thrive with AI at work?
Stay curious and keep learning new things
Pretend AI doesn’t exist and carry on
Memorise all robot movies for inspiration
Panic, then ask your printer for advice
AI is always evolving, so the best approach is to stay open to learning and adapting. That way, you’re ready to use new tools and stay ahead in your career.
Author:  Tara Kemp

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