Well done, you scored out of 10. Your Streak will increase and as a reward for completing the quiz, meet “Harry, Hermione, Ron, Genny, Luna and Neville” some of our favourite pets!
Bad Luck, you only scored out of 10. Your Streak will not increase but as a reward for completing the quiz, meet “Harry, Hermione, Ron, Genny, Luna and Neville” some of our favourite pets!
Answer 2 is wrong because 'these' (while indeed referring back) is not a true Relative word, and the comma on the join between two main clauses does not offer substantial enough punctuation (though as with many more such subtle points, you may freely come across poor examples 'out there' from native writers who ideally should have known better).
Answer 4 makes sense, but the clash of register between 'of whom' (formally correct) and 'loads' (very informal) undermines the supposedly solemn overall disciplinary effect of the passage.
You would need to avoid slipping into 'many / several / most / some of WHOM ... ', which would tend to suggest that the clients were themselves in some way the fault of the staff!